Job Openings >> Collaboration Engineer
Collaboration Engineer
Summary
Title:Collaboration Engineer
ID:1048
Department:Engineer, Collaboration
Location:N/A
Description

About Cumberland Group

Voted as a top 5 best workplace by both the AJC and Atlanta Business Chronicle, Cumberland Group is the advisory and services firm companies turn to when their technology can't keep up with today's demands. We sit at the intersection of management consulting firms, technology manufacturers, VARS, and system integrators. Our combination of fresh perspective, deep resources, and turn-on-a-dime flexibility is why leading companies partner with Cumberland Group for their most challenging IT initiatives. Whatever it takes for whatever’s next.

 

Position Overview

The Collaboration Engineer will manage post-sales implementation activities for our customers. The Collaboration Engineer ensures customer implementations are completed on-time and within budget. They will work closely with sales and engineering resources to ensure implemented solutions match the intended solution design and conveys any discrepancies or suggested enhancements to the Solutions Architect prior to final review. The Collaboration Engineer is responsible for identifying additional opportunities with our customers.
 

Essential Job Functions

  • Manages the implementation of projects closed by the sales team, prioritizing efforts based on maximizing time to implement and customer service
  • Proactively assesses solutions and current trends in light of changing customer requirements
  • Collaborates with sales, service, and engineering resources to ensure implemented projects accurately address customer needs
  • Develops post sale implementation guides and documentation for knowledge transfer
  • Coordinates closely with internal sales, sales support, and pre-sales engineering resources for solution design and implementation services
  • Proactively pursues key certifications in areas relative to the company’s current product specializations

 

Job Requirements and Skillsets

  • Cisco CCIE Certification in Voice or Collaboration
  • Multiple CCIE Certifications are a plus
  • Relevant Degrees: Computer Science, Information Systems, Computer Engineering
  • Must have deployment and support experience with the following technologies:
    • Cisco Unified Communications Solutions versions 8.X through 11.X
      • Call Manager
      • IM&P (Jabber)
      • Unity Connection
    • Multi-cluster Deployments (ILS, Global Dial Plan Replication)
    • SME
    • Attendant Console
    • CUBE
    • Expressway
    • Cisco Unified Contract Center Express
      • Finesse
      • CRM Integrations
      • WFO/AQM
      • High Availability
      • SQL Integrations
      • Custom Reports via CUIC
    • Cisco Telepresence
    • Webex
    • Cisco UCS and VMWare
  • Experience with the following technologies is desirable:
    • Prime Collaboration
    • Meraki Voice
    • Spark
    • Cisco Unified Contact Center Enterprise
    • Microsoft Lync/Skype for Business
    • Acano

 

 

 

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Cumberland Group is an Equal Opportunity Employer.

 

Cumberland Group, LLC is an EEO/AA employer.

If you are unable to complete this application online, you may contact Human Resources, by email (employment@cumberlandgroupit.com) or by phone at 770-726-3016.
Please do not contact employer unless you are unable to apply online.

This opening is closed and is no longer accepting applications
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