Post-Sales Engineer - Collaboration
Summary
| Title: | Post-Sales Engineer - Collaboration |
|---|---|
| ID: | 1017 |
| Department: | Sales Support |
| Location: | N/A |
Description
About Cumberland Group
Cumberland Group delivers the Strategy, Solutions and Integration necessary for today’s global enterprise organizations to successfully navigate the rapidly evolving world of Internet Technology. Based in Atlanta, Ga., Cumberland Group focuses on transformative and empowering solutions that help IT organizations make meaningful decisions for their unique environments and business plans.
Cumberland Group. It's Time to Do IT Better.
Position Overview
This Senior Post-Sales Engineer/Implementation Specialist manages Collaboration implementation activities for our customers. The PSE ensures customer implementations are completed on-time and within budget. The PSE works closely with sales and engineering resources to ensure implemented solutions match the intended solution design and conveys any discrepancies or suggested enhancements to the Solutions Architect prior to final review. The PSE is responsible for identifying additional opportunities with our customers.
Essential Job Functions
Job Requirements and Skillsets
Cumberland Group, LLC is an EEO/AA employer.
If you are unable to complete this application online, you may contact Tricia Dukes, in Human Resources, by email (employment@cumberlandgroupit.com) or by phone at 770-726-3016.
Please do not contact employer unless you are unable to apply online.
Cumberland Group delivers the Strategy, Solutions and Integration necessary for today’s global enterprise organizations to successfully navigate the rapidly evolving world of Internet Technology. Based in Atlanta, Ga., Cumberland Group focuses on transformative and empowering solutions that help IT organizations make meaningful decisions for their unique environments and business plans.
Cumberland Group. It's Time to Do IT Better.
Position Overview
This Senior Post-Sales Engineer/Implementation Specialist manages Collaboration implementation activities for our customers. The PSE ensures customer implementations are completed on-time and within budget. The PSE works closely with sales and engineering resources to ensure implemented solutions match the intended solution design and conveys any discrepancies or suggested enhancements to the Solutions Architect prior to final review. The PSE is responsible for identifying additional opportunities with our customers.
Essential Job Functions
- Manages the implementation of projects closed by the sales team, prioritizing efforts based on maximizing time to implement and customer service
- Proactively assesses solutions and current trends in light of changing customer requirements
- Collaborates with sales, service, and engineering resources to ensure implemented projects accurately address customer needs
- Develops post sale implementation guides and documentation for knowledge transfer
- Coordinates closely with internal sales, sales support, and pre-sales engineering resources for solution design and implementation services
- Proactively pursues key certifications in areas relative to the company’s current product specializations
Job Requirements and Skillsets
- Cisco CCIE Certification in Voice or Collaboration
- Multiple CCIE Certifications are a plus
- Relevant Degrees: Computer Science, Information Systems, Computer Engineering
- Must have deployment and support experience with the following technologies:
- Cisco Unified Communications Solutions versions 8.X through 11.X
- CallManager
- IM&P (Jabber)
- Unity Connection
- Multi-cluster Deployments (ILS, Global Dial Plan Replication)
- SME
- Attendant Console
- CUBE
- Expressway
- Cisco Unified Contract Center Express
- Finesse
- CRM Integrations
- WFO/AQM
- High Availability
- SQL Integrations
- Custom Reports via CUIC
- Cisco Telepresence
- Webex
- Cisco UCS and VMWare
- Cisco Unified Communications Solutions versions 8.X through 11.X
- Experience with the following technologies is desirable:
- Prime Collaboration
- Meraki Voice
- Spark
- Cisco Unified Contact Center Enterprise
- Microsoft Lync/Skype for Business
- Acano
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Cumberland Group is an Equal Opportunity Employer.
Cumberland Group, LLC is an EEO/AA employer.
If you are unable to complete this application online, you may contact Tricia Dukes, in Human Resources, by email (employment@cumberlandgroupit.com) or by phone at 770-726-3016.
Please do not contact employer unless you are unable to apply online.
This opening is closed and is no longer accepting applications
