Job Openings >> Post-Sales Engineer - Collaboration (Florida)
Post-Sales Engineer - Collaboration (Florida)
Summary
Title:Post-Sales Engineer - Collaboration (Florida)
ID:1039
Department:Sales Support
Location:N/A
Description
About Cumberland Group

Voted as one of the top 5 small workplaces in Atlanta, Cumberland Group is the advisory and services firm companies turn to when their technology can't keep up with today's demands. We sit at the intersection of management consulting firms, technology manufacturers, VARS, and system integrators. Our combination of fresh perspective, deep resources, and turn-on-a-dime flexibility is why leading companies partner with Cumberland Group for their most challenging IT initiatives.

Position Overview
This Senior Post-Sales Engineer/Implementation Specialist manages Collaboration implementation activities for our customers.  The PSE insures customer implementations are completed on-time and within budget.  The PSE works closely with sales and engineering resources to insure implemented solutions match the intended solution design and conveys any discrepancies or suggested enhancements to the Solutions Architect prior to final review. The PSE is responsible for identifying additional opportunities with our customers.

Essential Job Functions
  • Manages the implementation of projects closed by the sales team, prioritizing efforts based on maximizing time to implement and customer service
  • Proactively assesses solutions and current trends in light of changing customer requirements
  • Collaborates with sales, service, and engineering resources to insure implemented projects accurately address customer needs
  • Develops post sale implementation guides and documentation for knowledge transfer
  • Coordinates closely with internal sales, sales support, and pre-sales engineering resources for solution design and implementation services
  • Proactively pursues key certifications in areas relative to the company’s current product specializations
 
Job Requirements and Skillsets
  • Cisco CCIE Certification in Voice or Collaboration
  • Multiple CCIE Certifications are a plus
  • Relevant Degrees: Computer Science, Information Systems, Computer Engineering
  • Must have deployment and support experience with the following technologies:
    • Cisco Unified Communications Solutions versions 8.X through 11.X
      • CallManager
      • IM&P (Jabber)
      • Unity Connection
    • Multi-cluster Deployments (ILS, Global Dial Plan Replication)
    • SME
    • Attendant Console
    • CUBE
    • Expressway
    • Cisco Unified Contract Center Express
      • Finesse
      • CRM Integrations
      • WFO/AQM
      • High Availability
      • SQL Integrations
      • Custom Reports via CUIC
    • Cisco Telepresence
    • Webex
    • Cisco UCS and VMWare
  • Experience with the following technologies is desirable:
    • Prime Collaboration
    • Meraki Voice
    • Spark
    • Cisco Unified Contact Center Enterprise
    • Microsoft Lync/Skype for Business
    • Acano
  
 
NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Cumberland Group is an Equal Opportunity Employer.
 
Cumberland Group, LLC is an EEO/AA employer.
If you are unable to complete this application online, you may contact Tricia Dukes, in Human Resources, by email (employment@cumberlandgroupit.com) or by phone at 770-726-3016. 
Please do not contact employer unless you are unable to apply online. 
 
This opening is closed and is no longer accepting applications
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